01 · Assessment
The problem
The customer contacted us after the plug in their bathroom basin broke and came away from the waste outlet. The existing basin waste assembly could no longer be used correctly and required replacement. When we inspected the basin, we found that access to the waste and trap was restricted by the existing pedestal. The pedestal therefore needed to be removed to provide safe and suitable access to the waste fitting. During the inspection, we also noticed that the existing trap seals were becoming old and brittle.



